FAQ - Help your self to get started with moyo. Built for UX researchers. It's intuitive, simple to use.

What's moyo?

moyo is a web app that helps UX researchers gather and analyze feedback efficiently. 🙌

Who can use it?

moyo is designed with UX researchers in mind but can be used by anyone who needs to conduct interviews, collect feedback and write-up their findings.

You can collaborate with other moyo users and easily generate reports for your clients.

How does moyo help?

moyo brings your UX research process together.

What am I testing?

Live embed Figma from your design team.
What do I need to find out?

Design your interview script.
When, Who, Where?

Schedule interview sessions with participants.
What do users think?

Conduct your interview and take notes.
What did I find out?

Highlight insights and findings.

Write a report and share with stakeholders.
Can I try moyo for free?

Yes. Try moyo free for 7 days. No credit card required.

What will happen when my trial runs out?

If you want to continue using moyo, and have not already entered a payment method, you will be redirected to the Stripe Checkout where you can start your subscription.

How do you collect payment?

We use Stripe to manage your subscription and collect payment.

How do I manage my subscription?

Go to Settings > Payment. Click on Manage My Subscription, to be taken to the Stripe Customer Portal. From there you can: update a payment method; pay an invoice; or cancel your subscription.

Can I cancel my plan?

You can cancel your subscription anytime. Refunds are not issued for any billing period that has already commenced.

How can I delete my account?

You can delete your account anytime from Settings > Profile 🙁

Using moyo
Which image formats are supported?

png and jpg

Used in: Script, Report.
Which video formats are supported?

mp4 mov webm ogv mp3 aac ogg wav

Used in: Session note.
Can I share my project?

You can invite other moyo users to join your project. They will have permission to edit the project. Only the project owner is able to delete the project or transfer ownership to another project member.

Invite moyo users to collaborate from the Overview page of your project.

Can I share my script?

You can share a read-only link of your script with anyone - they don't have to be a moyo user.

Anyone who has the link can view the page.
Can I share my report?

You can share a read-only link of your report with anyone - they don't have to be a moyo user.

Anyone who has the link can view the page.
Can I watch a video?

There are 2 ways to watch a video. You can add a URL for a video (e.g. dropbox, youtube, vimeo) or load a video from your computer.

1. Link a Video (team can view)

Use any video URL link that can be loaded in the browser. This could be a video stored in your Dropbox or a Youtube link.

Supported: Dropbox, Youtube, Vimeo, SoundCloud, Twitch, Streamable, Wistia, DailyMotion, Vidyard

We recommend this method if you need to collaborate with a team.

2. Watch a Video (only you can view)

Select a video from your local drive. As the video is being served locally it will only be viewable from that device.

The video is not copied to the cloud.
How do I save my data?

moyo auto-saves your data every minute or whenever you go to another page.

Can I change my smart quote highlight color?

Go to Settings > Preferences. Select from a displayed color or enter a HEX code (e.g. #61D4AE).

Used in: Session note.
Can I brand my report?

Yes. Go to the Report page. Click on [ ... ] to the right of the project name. You can change the background or title color.

You can also upload your own image or pick a photo from Unsplash.

Can I download a report as a PDF?

Yes. You can generate a PDF using your browser's Print > Save to PDF function. Currently supported on the latest versions of Chrome, Edge, Firefox and Vivaldi.

    Recommended settings:
  • Printer/Destination: Save as PDF
  • Orientation: Landscape
  • Margins: none
  • Print backgrounds (optional)
screenshot of print to pdf setting
How do I link a Figma file?

You can use Figma live embed to link a Figma design file. Choose a file or a frame in Figma and select Share > Copy Link.

Go to a Project Overview page in moyo and paste the URL in the Figma embed field. Click on Link, that's it!

Private files will require a Figma login. Watch Figma Tutorial: Embeds
Which browsers are supported?

We support a wide range of browsers including Chrome, Firefox, Safari and Edge. We recommend using the latest version.

International settings
$, £ or €
currency sign can be changed in Settings > Preferences.
Date format
is based on your browser language setting.
How safe is your data?

We use industry-standard authentication and cloud infrastructure to ensure your data remains secure.

Stripe Payments